Privacy Policy

Welcome to Davanni's. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Davanni's ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website davanniss.digital, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services immediately.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations. We encourage you to review this document in full so you understand your rights and our obligations.

1. About Us

Davanni's is a food business operating in the United States. We provide food-related products and services to our customers through our website and physical locations. Our contact details are as follows:

For all privacy-related inquiries, requests, or complaints, please contact us using the information provided above. We are dedicated to responding to all inquiries promptly and within the timeframes required by applicable law.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of information we collect are described below. We only collect information that is necessary, relevant, and proportionate to the purposes outlined in this Privacy Policy.

2.1 Personal Information You Provide Directly

When you interact with Davanni's — whether by placing an order, creating an account, subscribing to our newsletter, or contacting our customer support — you may voluntarily provide us with personal information, including but not limited to:

• Identification Information: Your full name, username, or similar identifiers.
• Contact Information: Email address, mailing address, billing address, delivery address, and phone number.
• Account Credentials: Username, password, and security questions (stored in encrypted form).
• Payment Information: Credit card numbers, debit card details, bank account information, and billing information. Note: Payment data is processed by secure third-party payment processors and is not stored on our servers in full.
• Order Information: Details of food items ordered, special dietary requests, delivery instructions, and order history.
• Communications: Any messages, feedback, reviews, or correspondence you send to us via email, contact forms, or otherwise.
• Preferences: Dietary preferences, favorite menu items, loyalty program data, and marketing communication preferences.

2.2 Information Collected Automatically

When you visit our website davanniss.digital, we and our third-party service providers automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Log Data: IP address, access times, pages viewed, referring URLs, and actions taken on our website.
• Location Data: General geographic location derived from your IP address or, with your explicit consent, more precise location data from your device's GPS.
• Usage Data: Clickstream data, search queries made on our site, time spent on pages, links clicked, and overall browsing behavior on our platform.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. Please refer to Section 7 of this Privacy Policy for more details on our cookie practices.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your account with a social media platform (such as Facebook, Google, or Instagram), we may receive your public profile data in accordance with that platform's privacy settings.
• Delivery Partners: Third-party delivery services may share order fulfillment data with us to facilitate your order.
• Analytics Providers: We may receive aggregated or de-identified analytics data from third-party analytics services.
• Marketing Partners: Information about your interests and demographics from advertising and marketing partners to help us reach relevant audiences.

3. How We Use Your Information

We use the personal information we collect for legitimate business purposes, and we always strive to ensure that our use of your data is fair, transparent, and proportionate. Specifically, we use your information for the following purposes:

3.1 Providing and Managing Our Services

• Processing food orders, payments, and deliveries.
• Creating and managing your customer account.
• Communicating order confirmations, updates, and delivery notifications.
• Responding to your inquiries, complaints, and customer support requests.
• Administering loyalty programs, promotions, discounts, and rewards.

3.2 Improving Our Services

• Analyzing usage data to understand how customers interact with our website and services.
• Conducting internal research and development to improve our menu, website, and overall customer experience.
• Monitoring and addressing technical issues, bugs, and security vulnerabilities.
• Generating internal reports and business analytics to guide our decision-making.

3.3 Marketing and Communications

• Sending promotional emails, newsletters, and special offers about Davanni's products and services — but only where you have given your consent or where we have a legitimate interest to do so.
• Personalizing the content, offers, and advertisements you see based on your preferences and browsing behavior.
• Conducting surveys and soliciting feedback to help us understand your needs and improve our offerings.
• You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any email or by contacting us at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable laws, regulations, court orders, and government requests.
• Detecting, preventing, and addressing fraud, security breaches, and other potentially illegal activities.
• Protecting the rights, property, and safety of Davanni's, our customers, employees, and the public.
• Enforcing our Terms of Service and other agreements.

4. Sharing Your Information with Third Parties

Davanni's does not sell your personal information to third parties for their own marketing purposes. However, we may share your information with certain trusted third parties in the following circumstances:

4.1 Service Providers

We engage reputable third-party vendors and service providers who assist us in operating our business and delivering our services to you. These may include:

• Payment Processors: Companies that process your payment transactions securely on our behalf.
• Delivery Partners: Third-party delivery services that fulfill your food orders.
• Cloud Hosting Providers: Companies that host our website and store our data securely.
• Analytics Providers: Services such as Google Analytics that help us understand website usage patterns.
• Email Service Providers: Companies that help us send transactional and marketing emails.
• Customer Support Tools: Platforms that facilitate our customer service communications.

All service providers are contractually required to use your information only for the purposes for which it was shared, to maintain appropriate security measures, and to comply with applicable privacy laws.

4.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, including:

• Complying with a legal obligation, court order, or subpoena.
• Responding to lawful requests from law enforcement agencies or government regulators.
• Protecting against legal liability or defending our legal rights in a dispute.

4.3 Business Transfers

In the event that Davanni's undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity as part of the business transaction. We will notify you via email or a prominent notice on our website if such a change occurs that affects your personal data, and we will inform you of any choices you may have regarding your information.

4.4 With Your Consent

We may share your information with third parties in other situations where you have explicitly given us your consent to do so.

5. Data Security

Davanni's takes the security of your personal information seriously and employs a variety of industry-standard technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions, and all employees with access to personal data are required to maintain its confidentiality.
• Password Hashing: User passwords are stored using strong cryptographic hashing algorithms and are never stored in plain text.
• Secure Payment Processing: Payment transactions are handled by PCI-DSS compliant payment processors to ensure the safety of your financial data.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses in our systems.
• Data Minimization: We only collect and retain the minimum amount of personal information necessary for our stated purposes.

5.2 Limitations

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your personal information. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and the appropriate regulatory authorities as required by applicable law, including within the timeframes mandated under United States federal and state regulations.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights with respect to your personal information. Davanni's is committed to honoring these rights in accordance with applicable law, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, and analogous state laws for residents of other states such as Virginia, Colorado, Connecticut, and Texas.

6.1 Right to Know / Access

You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business purposes for collecting it, and the categories of third parties with whom we have shared it.

6.2 Right to Correction

You have the right to request that we correct inaccurate personal information that we hold about you, taking into account the nature of the information and the purposes for which we process it.

6.3 Right to Deletion

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions required by law (such as retaining information needed to complete a transaction, comply with a legal obligation, or detect security incidents).

6.4 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information with third parties. Davanni's does not sell personal information. However, if we share personal information with advertising partners for cross-context behavioral advertising purposes, you may opt out of such sharing by contacting us at [email protected].

6.5 Right to Limit Use of Sensitive Personal Information

If we collect sensitive personal information (such as precise geolocation, health-related data, or financial account details), California residents have the right to direct us to limit the use and disclosure of such information to what is strictly necessary for providing the services you requested.

6.6 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to request that we transmit this data to another controller where technically feasible.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you different prices, or provide a different level of quality of service because you exercised your rights under applicable privacy law.

6.8 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us by:

• Email: [email protected]
• Website: davanniss.digital

We will respond to verified requests within 45 days of receipt, as required under the CCPA/CPRA. We may extend this period by an additional 45 days where necessary, in which case we will inform you of the extension and the reason for it. We may need to verify your identity before processing your request to protect your privacy and prevent fraudulent access to your data.

7. Cookie Policy

Our website davanniss.digital uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising. This section provides a summary of our cookie practices.

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function efficiently, improve performance, and provide information to website owners. Cookies may be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period or until deleted).

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website. Without these cookies, certain features such as the shopping cart, account login, and payment processing would not function.
• Performance / Analytics Cookies: These cookies collect information about how visitors use our website (e.g., which pages are visited most often). We use this data to improve the performance of our site.
• Functionality Cookies: Allow our website to remember your preferences (such as your language, location, or saved order preferences) to provide a more personalized experience.
• Targeting / Advertising Cookies: Used to deliver advertisements that are more relevant to your interests. These cookies also limit how often you see an ad and help measure the effectiveness of advertising campaigns.

7.3 Managing Your Cookie Preferences

You may control and manage cookies through your browser settings. Most browsers allow you to refuse, delete, or be notified when cookies are sent to your device. Please note that disabling certain cookies may impact the functionality of our website. You may also opt out of interest-based advertising by visiting the Network Advertising Initiative or the Digital Advertising Alliance opt-out pages.

For more detailed information about the cookies we use and how to manage them, please refer to our full Cookie Policy available on our website at davanniss.digital.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, enforce our agreements, and operate our business. The specific retention periods depend on the type of information and the purposes for processing:

When your personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with our internal data disposal procedures and applicable law.

9. Children's Privacy

Davanni's is intended for use by individuals who are 18 years of age or older. Our website, products, and services are not directed to, and we do not knowingly collect personal information from, children under the age of 13 (or 16 where applicable under state law).

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] and we will take prompt steps to delete such information from our records.

If we discover that we have inadvertently collected personal information from a child under 13, we will delete that information as quickly as possible. We encourage parents and guardians to monitor their children's online activity and to help enforce this Privacy Policy by instructing their children never to provide personal information through our website without parental permission.

10. International Data Transfers

Davanni's is based in the United States, and your personal information is primarily collected, processed, and stored in the United States. However, in the course of our operations, your data may be transferred to, or accessed by, our service providers, partners, or affiliates in other countries.

If your personal information is transferred outside of the United States to countries that may not have the same level of data protection standards as your home country, we will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law. These safeguards may include:

• Transferring data only to countries that have been recognized as providing an adequate level of data protection.
• Using standard contractual clauses or other approved transfer mechanisms with our service providers.
• Ensuring that all third parties receiving your data are bound by appropriate data protection obligations.

By using our website and services, you acknowledge and consent to the processing of your personal information in the United States and in other countries where our service providers operate.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services that are not owned or controlled by Davanni's. This Privacy Policy applies only to our website and services. We have no control over, and assume no responsibility for, the privacy practices of any third-party websites or services you may access through links on our site.

We strongly encourage you to review the privacy policies of any third-party websites or services before providing your personal information. The inclusion of a link to a third-party site on our website does not constitute an endorsement or recommendation of that site or its privacy practices.

12. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, Davanni's does not currently respond to DNT signals. However, you may use the cookie management tools described in Section 7 to limit tracking technologies on our website.

13. California Privacy Rights — Additional Disclosures

If you are a resident of California, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with specific rights regarding your personal information. In the preceding 12 months, Davanni's has collected personal information in the following categories as defined by the CCPA:

California residents may submit privacy rights requests as described in Section 6 of this Privacy Policy. You may also designate an authorized agent to submit requests on your behalf. We will require verification of both the agent's authority and your identity before processing such requests.

For California residents wishing to opt out of the sharing of personal information for cross-context behavioral advertising purposes, please contact us at [email protected] with the subject line "California Privacy Request – Opt Out."

14. How to File a Privacy Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so we can address your concerns directly. We take all privacy complaints seriously and will respond promptly and fairly.

14.1 Contacting Davanni's

Please contact our privacy team at:

• Email: [email protected]
• Website: davanniss.digital

14.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the appropriate data protection or consumer protection authority. In the United States, relevant authorities include:

• Federal Trade Commission (FTC): The FTC enforces consumer protection laws and can investigate complaints about deceptive or unfair privacy practices. You may file a complaint at ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): California residents may file complaints with the CPPA regarding violations of the CCPA/CPRA. More information is available at cppa.ca.gov.
• State Attorney General: Residents of other states may contact their state's Attorney General's office regarding potential privacy law violations. Many state Attorney General offices have consumer protection divisions that handle privacy-related complaints.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable laws, or for other operational or legal reasons. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on our website at davanniss.digital with a revised "Last Updated" date.
• Sending you an email notification to the address associated with your account (for material changes).
• Displaying a prominent notice on our website homepage.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services following the posting of an updated Privacy Policy constitutes your acceptance of the changes to the extent permitted by applicable law.

16. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please do not hesitate to reach out to us. We are here to help and are committed to resolving any privacy concerns you may have.

We aim to respond to all privacy inquiries within 10 business days and to resolve all complaints within the timeframes required by applicable law. Thank you for trusting Davanni's with your personal information. We are committed to protecting your privacy and providing you with a safe, enjoyable, and delicious experience.